Uncommon Schools

About the role

Be a technology support partner to the 55 school network of scholars, educators and administrative personnel. Provide them the workflows and the data they need to execute their work in order to pave the way for the scholars of NY, NJ and MA to reach their goal of attending their college or university of their choice.

The Role

Senior Associate Director of IT Support
Home Office, New York City

Systems Administered

• PowerSchool SIS

• Zendesk

• Intrado/School Messenger

• SchooMint

• Swipe K12

• Illuminate

• Team lead - Quarterly report card process across 53 schools

• Team lead - Quarterly data quality audit across 53 schools

• Team lead - PowerSchool Gradebook update & training rollout for administrators

• Subject Matter Expert - PowerSchool bi-annual system upgrade

• Team lead - Annual summer rollover and start of year school administrative process

• Subject Matter Expert - information systems outage and disaster recovery planning

• Contributor - Zendesk SLA and knowledgebase

• Contributor - Home Office Culture Committee - planned logistics, event entertainment and communication for annual on-site and off-site holiday events.

Projects